Our website address is: https://graciadivina.in. Gracia Divina is committed to delivering high-quality Christian merchandise to our customers in a timely, secure, and reliable manner.
Order Processing
All orders are processed within 1–3 business days (excluding Sundays and public holidays) after receiving payment confirmation.
If an order is placed on a holiday or weekend, processing will begin on the next business day.
We may contact you for additional verification if your payment details require confirmation.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Shipping Methods & Delivery Times
We work with trusted courier partners to ensure your orders reach you safely and on time.
Standard Delivery: 5–10 business days depending on your location.
Express Delivery: 2–5 business days (available in select areas, extra charges may apply).
International Delivery: Delivery timelines will vary depending on the destination country and customs clearance procedures.
Shipping Charges
Shipping charges (if applicable) will be calculated and displayed at checkout before you confirm your order.
Any applicable taxes, duties, or customs charges for international orders are the responsibility of the customer.
Order Tracking
Once your order is shipped, you will receive a tracking ID via email/SMS so you can monitor your shipment’s progress.
Tracking updates may take up to 24 hours to appear in the system after the order is dispatched.
Delivery Attempts & Address Details
Our delivery partners will attempt to deliver your order to the shipping address provided at checkout.
If you are unavailable at the time of delivery, the courier may contact you to arrange a re-delivery or hold the package at a local hub.
It is the customer’s responsibility to ensure the correct delivery address and contact information is provided. Incorrect or incomplete details may result in delays or undeliverable packages.
Damaged, Lost, or Delayed Shipments
In the rare event your order arrives damaged, please contact our customer support within 48 hours of receiving the package. Include photographs of the damaged product and packaging.
If a shipment is lost in transit, we will initiate an investigation with the courier. Refunds or replacements will be processed after confirmation from the courier service.
We are not liable for delays caused by the courier, natural disasters, customs inspections, or other events beyond our control.
Pre-Orders & Backorders
Products marked as Pre-Order will be shipped on or after the date mentioned on the product page.
If your order contains both in-stock and pre-order items, they may be shipped separately.
Customer Support
If you have any questions regarding shipping, delivery status, or special requests, please contact our support team at: 📧 support@graciadivina.in 📞 8882292883
We will do our best to assist you and ensure a smooth delivery experience.
